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Terms of Service
Last Modified: 5 December 2023
These Customer Terms of Service (these “Customer Terms”) describe your rights and responsibilities when using the mobile and/or web-based software platform and related services (the “Services”) offered by PostPilot (or its affiliates, successors or assigns) (“we”, “our”, “PostPilot” or “us”). If you are a Customer (defined below), these Customer Terms govern your access and use of our Services. These Customer Terms (or, if applicable, your written agreement with us) together with all documents referenced herein form the “Agreement” between Customer and us.
By accessing or using our Service, or by clicking a button or checking a box marked “I Agree” (or something similar), you signify that you have read, understood, and agree to be bound by these Customer Terms, whether or not you are a registered user of our Service.
Please read these Customer Terms carefully to ensure you understand each provision. These Customer Terms contain a jury trial waiver provision and a mandatory arbitration provision.
If you subscribe to, or access or use the Services, create an organization, invite users to that organization, or use or allow use of that organization after being notified of a change to these Customer Terms, you acknowledge your understanding of the then-current Agreement and agree to the Agreement on behalf of Customer. Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding.
1. General Provisions
1.1. Customers, Authorized Users, and Customer Content
“Customer” or “you” is either you, or the organization that you represent in agreeing to the Agreement. If you signed up for a subscription plan using your corporate email domain or are otherwise entering into a subscription plan on behalf of a business entity or other organization, the business entity or other organization on whose behalf you signed up is the Customer. By signing up on behalf of your business entity or other organization, you represent and warrant that you have all right, power, and authority to bind such entity or organization to the Agreement.
Individuals authorized by Customer to access the Services (each an “Authorized User”) may submit content or information to the Services or to PostPilot’s representatives, which includes information about an identifiable individual (“Customer Personal Data”) and User Content (defined below) (collectively with Customer Personal Data, “Customer Content”), and Customer will have the sole right and responsibility for managing Customer’s use of it. Customer will be solely responsible for all of the acts and omissions of its Authorized Users in relation to the Services and the Agreement. The Services are not intended for and should not be used by anyone under the age of 13. Customer must ensure that all Authorized Users are over 13 years old.
Customer will (i) inform Authorized Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Content; and (ii) obtain all rights, permissions or consents from Authorized Users and other Customer personnel that are necessary to grant the rights and licenses in the Agreement and for the lawful use and transmission of Customer Content and the operation of the Services.
1.2. Subscriptions
A subscription allows Customer and its Authorized Users to access the Services. A subscription may be procured through the Services dashboard interface, (the “Dashboard”). Subscriptions commence when we make them available to Customer and continue for the term specified in Section 5.2 (the “Subscription Period”).
1.3. Beta Products
Occasionally, we look for beta testers to help us test our new features. These features will be identified as “beta” or “pre-release,” or words or phrases with similar meanings (each, a “Beta Product”). Beta Products are made available on an “as is,” and “as available” basis and, to the extent permitted under applicable law, without any warranties or contractual commitments we make for other Services.
1.4. Feedback
Customer and its Authorized Users may choose to, or we may invite them to, submit comments or ideas about the Services, including about how to improve the Services or our products (“Ideas”). By submitting any Idea, Customer agrees that its disclosure is gratuitous, unsolicited and without restriction and will not place us under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation, whether to Customer, the Authorized User, or anyone else, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. Customer further acknowledges that, by acceptance of the submission, we do not waive any rights to use similar or related Ideas previously known to us, or developed by our personnel, or obtained from sources other than Customer or its Authorized Users.
1.5. Privacy Policy and Protection of Personal Data
By using the Services, you understand and acknowledge that your personal information will be collected, used, disclosed, and otherwise processed as set forth in our Privacy Policy. To the extent User Content includes Customer Personal Data subject to Data Protection Laws (as defined in the DPA), such Customer Personal Data will be collected, used, disclosed, and otherwise processed in accordance with the terms set forth in the PostPilot Data Processing Addendum (“DPA”), which available to you at www.postpilot.com/dpa and is hereby incorporated by reference.
We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information, or any personal information of others that you make available through the Services, at your own risk.
2. Service Usage Restrictions
2.1. Our License to Customer
(a) Ownership of the Services, Documentation and Company Data
We own and will continue to own our Services and Documentation (defined below), including all related intellectual property and other proprietary rights related thereto. Further, Customer acknowledges and agrees that we may collect data relating to Customer’s and its Authorized Users’ usage of the Services (“Usage Data”) and collect, analyze, and use data derived from Customer Content that has been aggregated and/or anonymized such that it does not identify Customer or any identifiable individual person (“Derivative Data” and, collectively with Usage Data, “Company Data”). All Company Data will be owned solely and exclusively by us and, for purposes of clarity, you agree that we may use the Company Data in perpetuity for any purpose permitted by applicable law.
We may, from time to time, make available certain third-party products and services, including open source software (“Third-Party Products”) for use in connection with the Services. Such Third-Party Products may be made available under separate or additional terms and conditions, including open source licenses, which we will make available to you as necessary.
(b) Licenses to the Services and Documentation
During the Subscription Period, we grant the Customer a non-exclusive, non-transferable license to access and use, and to permit Authorized Users to access and use the Services, in accordance with the Agreement, for the Customer’s own internal business purposes.
To the extent that we may make downloadable software components available, via app stores or other channels, as part of the Services, during the Subscription Period, we grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Users to use the object code version of these components, but solely as necessary to use the Services. Minor updates, bug fixes, and the like to such downloadable software components will be included under this license for the duration of the subscription.
From time to time we may make available product documentation for the Services (the “Documentation”) via a method of our choosing (e.g., via the Services). During the Subscription Period, we grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Users to use the Documentation to support Customer’s and its Authorized Users’ use of the Services.
All rights and licenses granted herein are subject to you and your Authorized Users’ full compliance with all of the terms and conditions of the Agreement. All rights in the Services and Documentation not expressly granted herein are expressly reserved by us.
2.2. Customer's Licenses to Us.
(a) Ownership of Customer Content
As between us on the one hand, and Customer and its Authorized Users on the other, Customer will own all Customer Content, including, for purposes of clarity, Customer Personal Data and User Content.
(b) License to Customer Personal Data
Subject to the terms and conditions of the Agreement, Customer (for itself and all of its Authorized Users) grants PostPilot and its subcontractors and service providers a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Personal Data, only as reasonably necessary (i) to provide and maintain the Services; (ii) to prevent or address service, security, support or technical issues; (iii) as required by law; and (iv) as expressly permitted in writing by Customer, including in any applicable order. Customer represents and warrants that it has secured all rights in and to Customer Personal Data from its Authorized Users and customers or any third parties as may be necessary to grant this license.
Notwithstanding the foregoing, Customer agrees that we may collect, analyze, use and disclose, during or after the Subscription Period, data derived from Customer Personal Data, which is anonymized and/or aggregated in a manner, that makes the identification of Customer or any Authorized User or third party impossible, for any business purpose, including to operate, analyze, improve, and market the Services and our other products and services and share such anonymized data with our affiliates and business partners. Customer further agrees that we will have the perpetual right to use, store, transmit, distribute, modify, copy, display, sublicense, and create derivative works of such derived data.
(c) License to User Content
With respect to that portion of Customer Content that consists of videos, images, music, designs, comments, questions, documents, spreadsheets, and any other content submitted, or otherwise made available by Customer and its Authorized Users through the Services or to PostPilot’s representatives (“User Content”), by submitting, storing, or otherwise making such User Content available through the Services or to PostPilot’s representatives, Customer grants, and represents and warrants that it has all rights necessary to grant (including any necessary consents and authorizations from individual persons identified in the User Content and licenses from third parties whose content is included in the User Content), to us a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, host, store, reproduce, modify, publish, list information regarding, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content, and the names, voice, and/or likeness contained in the User Content, in whole or in part, and in any form, media, or technology, whether now known or hereafter developed, for use in connection with (i) our provision of the Services as described in the Agreement, (ii) marketing or promotional campaigns conducted by PostPilot, and (iii) our product documentation.
2.3. To the extent permitted under applicable law, we take no responsibility and assume no liability for any User Content that Customer or any Authorized User or third party submits or otherwise makes available in connection with the Services. As between Customer and us, Customer shall be fully responsible for the User Content and the consequences of submitting or otherwise making it available via the Services, and Customer acknowledges and agrees that we are acting only as a passive conduit for Customer’s and its Authorized Users’ distribution of such User Content.
2.4. Responsibilities for Customer Content
We are not responsible for the content of any Customer Content or the way Customer or its Authorized Users choose to use the Services to store or process any Customer Content once Customer approves final designs. Customer represents and agrees that Customer is solely responsible for (i) providing notices and obtaining consents as legally required from its Authorized Users and its customers for the collection, use, processing and transfer of Customer Content in connection with the Services; and (ii) ensuring compliance with all laws in all jurisdictions that may apply to Customer Content provided hereunder, including (a) all applicable international, federal, state, provincial and local laws, rules, and regulations relating to data privacy and security, and (b) all relevant self-regulatory guidelines and principles, including USPS’ mailing guidelines, if applicable. Unless otherwise agreed to in writing, Customer may not submit any Customer Content that includes a social security number, passport number, driver’s license number, or similar identifier, credit card or debit card number, or any other information which may be subject to specific data privacy and security laws including the Gramm-Leach-Bliley Act (GLBA), the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HiTECH), the Family Educational Rights and Privacy Act of 1974 (FERPA), the Children’s Online Privacy Protection Act (COPPA), or the GDPR or any other data which is considered to be sensitive or which could give rise to notification obligations under data breach notification laws. We do not make any representations as to the adequacy of the Service to process your Customer Content or to satisfy any legal or compliance requirements which may apply to your Customer Content, other than as described herein.
2.5. Use of Services
Customer must comply with the Agreement and ensure that its Authorized Users comply with the Agreement. We may review conduct for compliance purposes, but we have no obligation to do so. If we believe there is a violation of the Agreement that can be remedied by Customer’s removal of certain Customer Content, we will, in most cases, ask Customer to take direct action rather than intervene. However, to the extent legally permissible, we reserve the right to take further appropriate action, when we deem it reasonably appropriate if Customer does not take appropriate action, or if we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.
2.6. Free Trial Account and Services
In addition to free subscription plans, we offer paid subscription plans which provide discounts on orders (“Paid Service Accounts”). We may offer a free trial, promotional offer, or other type of limited offer for use of our Paid Service Accounts on our Dashboard (a “Free Trial”). The duration of the Free Trial will be specified at sign-up. If you register for a Free Trial, you may be presented with additional terms and conditions when registering your account, and any such additional terms and conditions are hereby incorporated into these Customer Terms by reference and are legally binding. The Free Trial may not include access to all of the features or functions of the Dashboard or our Services. Any data that you enter into the Free Trial may be permanently lost at the end of the trial period unless you (i) purchase a subscription plan for the Services, or (ii) export such data before the end of the trial period.
At the time you sign up for a Free Trial, you must provide a valid payment method in order to access the Free Trial. Your payment method will not be charged during the Free Trial. Unless you cancel your Free Trial prior to expiration, your Account will automatically BE SUBSCRIBED FOR PAID SERVICES PURSUANT TO THESE CUSTOMER TERMS UPON EXPIRATION OF THE FREE TRIAL, AND A SUBSCRIPTION FEE FOR THE SERVICES WILL BE CHARGED TO YOUR PAYMENT METHOD. FOR MORE INFORMATION ABOUT CANCELLATION AND HOW YOU CAN CANCEL YOUR ACCOUNT, PLEASE REVIEW SECTION 5 OF THESE CUSTOMER TERMS.
Notwithstanding any other provision of these Customer Terms, including any service-specific terms and conditions applicable to any portion of the PostPilot Dashboard or the Services, during a Free Trial, the Services are provided “AS IS” and “as available” without any warranty, and PostPilot disclaims any implied warranties including merchantability or fitness for a particular purpose, and PostPilot’s total aggregate liability arising out of or relating to your use of the free trial is $100.00. BECAUSE SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY AND FOR THE MINIMUM WARRANTY PERIOD ALLOWED BY THE MANDATORY APPLICABLE LAW.
2.7. Acceptable Use
(a) Technical Restrictions
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including by any automated or non-automated “scraping”; (ii) using any automated system, including “robots,” “spiders,” “offline readers,” etc., to access the Services in a manner that sends more request messages to the servers hosting the Services than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (ix) interfering with the proper working of the Services; (x) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; or (xi) bypassing the measures we may use to prevent or restrict access to the Services, including features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein.
Accessing any audiovisual content that may be available on the Services for any purpose or in any manner other than Streaming is expressly prohibited unless explicitly permitted by the functionality of the Services. “Streaming” means a contemporaneous digital transmission of an audiovisual work via the Internet from the Services to an Authorized User’s device in such a manner that the data is intended for real-time viewing and not intended to be copied, stored, permanently downloaded, or redistributed by the Authorized User.
(b) Customer Content Restrictions
You are solely responsible for the content of any Customer Content you submit in connection with the Services or make available to PostPilot’s representatives. You agree not to submit any Customer Content, including any User Content, that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, obscene, or otherwise objectionable; (vi) contains any information or content that is illegal; (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; (viii) contains any information or content that you know is not correct and current; or (ix) to the extent applicable, violates any school or other applicable policy, including those related to cheating or ethics.
You agree that any Customer Content that you submit does not and will not violate third-party rights of any kind, including any intellectual property rights or rights of privacy. To the extent that your User Content contains music, you hereby represent that you are the owner of all the copyright rights, including the performance, mechanical, and sound recordings rights, with respect to each and every musical composition (including lyrics) and sound recording contained in such User Content and have the power to grant the license granted below. To the extent legally permissible, we reserve the right, but are not obligated, to reject and/or remove any User Content that we believe, in our sole discretion, violates any of these provisions. You understand that publishing your User Content on the Services is not a substitute for registering it with the U.S. Copyright Office, the Writer’s Guild of America, or any other rights organization.
3. Shipping
3.1. Delivery Times
Average, estimated delivery times are displayed on the Dashboard.
3.2. Transfer of Title and Risk of Loss
All products that may be purchased via the Services are transported and delivered to the locations provided by Customer by an independent carrier not affiliated with, or controlled by, PostPilot. Title to products and risk of loss pass to you upon tender of such products to the independent carrier in charge of transporting such products (“Carrier”).
3.3. Damaged or Missing Products
Customer acknowledges that due to the nature of the products offered by PostPilot, damage could occur to the products as a result of the delivery provided by Carriers. If you have any questions or concerns regarding damaged products, please contact support@postpilot.com.
4. Payment Obligations
4.1. Payment Terms
Customers may set up a free account or a Paid Service Account which offers varying levels of discounts on orders pursuant to our Pricing Page. For Customers that purchase a subscription to a Paid Service Account to use our Services, fees are specified through the Dashboard— and must be paid in advance, unless otherwise agreed by the parties. Payment obligations are non-cancelable and, except as expressly stated in the Agreement, fees paid are non-refundable. For clarity, in the event Customer downgrades any subscriptions from a paid plan to a free plan, Customer will remain responsible for any unpaid fees under the paid plan, and Services under the paid plan will be deemed fully performed and delivered upon expiration of the initial Subscription Period. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date, unless otherwise specified on the invoice. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, ”Taxes”). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income.
4.2. Billing Policies
If you elect to purchase a subscription to use our Services, or certain other paid aspects of the Services, Customer agrees to the pricing communicated to you by us. We may add new services for additional fees and charges, or add or amend fees and charges for existing Services, at any time in our sole discretion, by giving to the Customer at least 7 days’ written notice, such increase is to take effect at the beginning of the next billing cycle; provided that, however, in the event that a Carrier increases postage rates, we may increase our pricing immediately without notice. If the Customer is unhappy with the increase, the Customer may give notice to terminate the Agreement, by giving at least 30 days’ written notice to us, such notice to expire no later than the end of the then-current billing cycle. The fees will not increase during the notice period; otherwise, any change to such pricing shall become effective in the billing cycle following notice of such change as provided under the Agreement.
4.3. Payment Information
We accept various payment methods through Stripe, including Mastercard, Visa, and American Express. By using our Services, you agree to be bound by Stripe’s Services Agreement available at https://stripe.com/us/legal to process payments you make in connection with the Services. Please see Stripe’s privacy statement available on its website for information on how Stripe collects and uses personal information. Payment must be received by Stripe before our acceptance of an order, and must use one of the payment methods accepted by the Stripe. We do not view or store your full credit card or other payment method information. For all payments, Stripe will collect your payment method details and charge your chosen payment method in connection with an order. You acknowledge and agree that we are not responsible for any breaches of credit card or other payment method security or privacy.
You represent and warrant that: (i) the account, order, and payment method information you supply to us or Stripe, as applicable, is true, correct, and complete; (ii) you are duly authorized to use such payment method; (iii) you will pay any charges that you incur in connection with the Services, including any applicable taxes; (iv) charges incurred by you will be honored by your payment method company; (v) you will pay all charges incurred by you at the posted prices, including all applicable taxes, if any; (vi) you will not allow anyone else to use your subscription; (vii) you will not transfer your subscription or password to anyone else; and (viii) you will report to us any unauthorized or prohibited access or use of your subscription or password.
If any of your account, order, or payment method information changes, you agree to promptly update this information, so that we or Stripe may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment method by a third party in connection with your use of the Services or your subscription.
5. Term and Termination
5.1. Agreement Term
As further described below, a free subscription continues until terminated, while a paid subscription has a Subscription Period that may expire or be terminated. The Agreement remains effective until all subscriptions ordered under the Agreement have expired or been terminated or the Agreement itself terminates. Termination of the Agreement will terminate all subscriptions.
5.2. Auto-Renewal
Unless otherwise set forth in your Dashboard (i) all subscriptions automatically renew for additional periods equal to one (1) year for annual subscriptions, and one (1) month for month-to-month subscriptions, or the preceding Subscription Period, whichever is shorter; and (ii) the per-unit pricing during any automatic renewal Subscription Period will be the then-current price communicated to you by us. Either party can give the other notice of non-renewal at least thirty (30) days before the end of a Subscription Period to stop a subscription from automatically renewing.
5.3. Termination for Cause
We or Customer may terminate the Agreement on notice to the other party if the other party materially breaches the Agreement and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for its Authorized Users, including for any breaches of the Agreement caused by its Authorized Users. We may terminate the Agreement immediately on notice to Customer if we reasonably believe that the Services are being used by Customer or its Authorized Users in violation of applicable law.
5.4. Termination Without Cause
Customer may terminate its free subscriptions immediately without cause. We may also terminate the Agreement without cause, but we will provide Customer with thirty (30) days prior written notice.
5.5. Effect of Termination
Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the Subscription Period after the effective date of termination. Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the Subscription Period after the effective date of termination. In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.
6. Copyright Policy
Since we respect artist and content owner rights, it is our policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”).
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Services, please notify our copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:
1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work that you claim has been infringed;
3. Identification of the material that is claimed to be infringing and where it is located on the Service;
4. Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, e-mail address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
6. A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
The above information must be submitted to the following DMCA agent:
Attn: DMCA Notice
PostPilot. Inc.
Addr.: 110 Commercial Rd, STE C
Spartanburg, SC 29303
Tel.: +1 (854) 888-9179
Email: legal@postpilot.com
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.
Please note that this procedure is exclusively for notifying us and our affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with our rights and obligations under the DMCA, including 17 U.S.C. §512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.
In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, Customers and Authorized Users who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Services and/or terminate subscriptions of any Customer or Authorized User who infringes any intellectual property rights of others, whether or not there is any repeat infringement.
7. Additional Terms for Particular Types of Customers
7.1. U.S. Government Customers
If Customer is a U.S. government or U.S. public entity (or use of the Services is for the U.S. Government), the terms in this section apply.
(a) Use By or For the U.S. Government. The Services are a “commercial item,” as defined at 48 C.F.R. §2.101, and constitute “commercial computer software” and “commercial computer software documentation,” as used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 to §227.7204. This commercial computer software and related Documentation is provided to end users for use, by and on behalf of the U.S. Government, with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
(b) Indemnification, Auto-Renewal, Venue, Legal Fees. The sections in the contract titled “Governing Law,” “Auto-renewal,” “Venue; Waiver of Jury Trial; Fees,” and “Customer’s Indemnification of Us” are hereby waived to the extent they are inconsistent with federal law.
(c) No Endorsement. We agree that Customer’s seals, trademarks, logos, service marks, trade names, and the fact that Customer has a presence on one of our websites and uses our Services, will not be used by us in such a manner as to state or imply that our products or services are endorsed, sponsored or recommended by Customer or by any other element of the U.S. Government, or are considered by Customer or the U.S. Government to be superior to any other products or services. Except for pages whose design and content is under the control of the Customer, or for links to or promotion of such pages, we agree not to display any Customer or government seals, trademarks, logos, service marks, and trade names on our homepage or elsewhere on one of our hosted sites unless permission to do so has been granted by Customer or by other relevant federal government authority. We may list Customer’s name in a publicly available customer list on a website or elsewhere so long as the name is not displayed in a more prominent fashion than that of any other third-party name.
7.2. State or Local Government Customers
If Customer is a state or local government, the terms in this section apply, but only to the extent the Services are being used in an Authorized User’s official capacity as a state or local government official. The sections in the contract titled “Governing Law,” “Venue; Waiver of Jury Trial; Fees,” and “Customer’s Indemnification of Us” will not apply to Customer only to the extent Customer’s jurisdiction’s laws prohibit Customer from accepting the requirements in those sections.
7.3. Healthcare Customers
If Customer is a covered entity as defined in the Health Insurance Portability and Accountability Act and related amendments and regulations as updated or replaced (“HIPAA”), unless Customer has entered into a written agreement with us to the contrary, Customer acknowledges that we are not a business associate or subcontractor (as defined in HIPAA) and that the Services are not HIPAA compliant. Customer must not submit, collect or use any “personal health information” as defined in 45 CFR §160.103 (“PHI”), with or to the Services. Further, we suggest that Customer advise Authorized Users directly that they should not transmit PHI through the Services. Customer agrees that we have no liability for PHI received from Customer, notwithstanding anything to the contrary herein.
7.4. Education Professional Customers
If Customer is a school or educator in the United States and wants its students, who are over the age of 13, to use the Services, Customer is responsible for complying with the U.S. Family Educational Rights and Privacy Act (“FERPA”) and all other law, rules, and regulations protecting the privacy of student data which may be applicable to Customer. Unless otherwise agreed to in writing, Customer may not submit Customer Personal Data which contains personal information from a student’s educational record, as defined by FERPA. Customer is responsible for obtaining all necessary consents, if applicable, before permitting its users to submit information through the Services.
8. Representations; Disclaimer of Warranties
Customer represents and warrants that it has validly entered into the Agreement and has the legal power to do so. Customer further represents and warrants that it is responsible for the conduct of its Authorized Users and their compliance with the terms of the Agreement. EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN TYPES OF WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU. THE AGREEMENT GRANTS SPECIFIC LEGAL RIGHTS, AND CUSTOMER AND AUTHORIZED USERS MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
9. Limitation of Liability
IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS UNDER THE “PAYMENT TERMS” SECTION ABOVE.
IN NO EVENT WILL WE HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Customer is responsible for all login credentials, including usernames and passwords, for administrator accounts as well the accounts of your Authorized Users. We will not be responsible for any damages, losses or liability to Customer, Authorized Users, or anyone else, if such information is not kept confidential by Customer or its Authorized Users, or if such information is correctly provided by an unauthorized third party logging into and accessing the Services.
The limitations under this “Limitation of Liability” section apply with respect to all legal theories, whether in contract, tort or otherwise, and to the extent permitted by law. The provisions of this “Limitation of Liability” section allocate the risks under the Agreement between the parties, and the parties have relied on these limitations in determining whether to enter into the Agreement and the pricing for the Services.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE AGREEMENT GRANTS SPECIFIC LEGAL RIGHTS, AND CUSTOMER AND AUTHORIZED USERS MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THE FOREGOING DISCLAIMERS AND LIMITATIONS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
10. Indemnification
Customer agrees to defend, indemnify and hold harmless us and our affiliates, licensors, and suppliers, and our and their respective employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney’s fees) arising from: (i) Customer’s and any Authorized User’s use of and access to the Services, including any Customer Content or other content transmitted or received by Customer or any Authorized User; (ii) your violation of any term of the Agreement, including any breach of Customer’s representations and warranties above; (iii) Customer’s or any Authorized User’s violation of any third-party right, including any right of privacy or intellectual property rights; (iv) Customer’s or any Authorized User’s violation of any applicable law, rule or regulation; (v) Customer Content or any content that is submitted via Customer’s or any Authorized User’s account, including misleading, false, or inaccurate information; (vi) Customer’s or any Authorized User’s gross negligence, fraud, or willful misconduct; or (vii) any other party’s access and use of the Services with Customer’s or any Authorized User’s unique username, password or other appropriate security code (provided that such access and use was not our fault).
11. Confidentiality
Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Agreement, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Content. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (i) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.
11.1. Definition
Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Agreement, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Content. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (i) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.
11.2. Protection and Use of Confidential Information
The Receiving Party will (i) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with the Agreement; and (ii) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of the Agreement. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in the Agreement.
11.3. Compelled Access or Disclosure
The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the access or disclosure. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in connection with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.
12. Additional PostPilot Products
12.1. Covered Activities. Covered Controller Data Processing Activities as set forth in the DPA include (a) PostPilot Data such as targeting lists from third party data services with whom Customer does not have a direct agreement sourced, for example, (i) based on Customer’s requests (i.e., demographics, geographic, saturation data), or (ii) based on information collected by PostPilot and/or PostPilot’s third party providers via pixel or other tracking technologies on Customer’s website, and (b) mail files used by PostPilot (or that are provided to Customer) for Attribution Purposes. All capitalized terms used but not defined in this Section 12.1 have the meanings set forth in the DPA.
12.2. License. In furtherance of the additional products above, subject to the terms and conditions of the Agreement, Customer (for itself and all of its Authorized Users) grants PostPilot and its subcontractors and service providers a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Personal Data for its and their business purposes.
12.3 MailMatch. If you request PostPilot to append or supplement your data pertaining to your customers with data from PostPilot or our third-party service providers for purposes of reverse email append services (“Third-Party Reverse Email Append Licensed Data”) to be used by PostPilot on your behalf in connection with a campaign you agree to and are subject to these supplemental terms for reverse email append services (“Reverse Email Append Service Terms”)
(a) License and Authorized to Use
Subject to the terms and conditions of these Customer Terms, you, or PostPilot on your behalf, are hereby granted a nonexclusive, limited, nontransferable license to use the Third-Party Reverse Email Append Licensed Data in connection with one (1) campaign for your marketing programs or services only through the PostPilot Services and not those of another party and for no other purpose. Third-Party Reverse Email Append Licensed Data may not be used in connection with other data collected online using cookies, web beacons, online advertising networks, or other similar online tracking tools.
(b) Customer Database
You will deliver to a compilation of records, each consisting of an email address of a customer (the “Customer Database”).
(c) Client Representations, Warranties and Obligations
You represent and warrant that: (i) the Customer Database was compiled in accordance with, and complies and will comply with, all applicable local, state, and federal laws, rules, and regulations, and all applicable Federal Trade Commission opinions; (ii) you have the legal right to provide the Customer Database and to use the Customer Database for the purposes contemplated in these Customer Terms, and you have obtained all applicable consents or authorizations therefore, if any; (iii) our receipt, storage, and use of the Customer Database as set forth herein will not violate your privacy policy (as applicable), any applicable law, rule, or regulation, or any agreement to which you are bound; (iv) your communications to the Customer Database will not violate their respective privacy policies, terms of service, or the privacy rights of customers; (v) to the best of your knowledge, each record in the Customer Database has an established relationship or is an actual customer; (vi) your use of the Third-Party Reverse Email Append Licensed Data will comply with all applicable laws, rules, and regulations, as well as all applicable self-regulatory guidelines and principles, including without limitation the Data & Marketing Association’s guidelines; (vii) all marketing communications will be in good taste and in accordance with generally recognized standard of high integrity; (viii) you will not use the Third-Party Reverse Email Append Licensed Data in connection with any government-run program, including but not limited to Medicare and Medicaid; (ix) you will not use the Third-Party Reverse Email Append Licensed Data for credit granting, credit monitoring, account review, collection, insurance underwriting, employment, or any other purpose covered by the Fair Credit Reporting Act (“FCRA”), Federal Trade Commission and/or Consumer Financial Protection Bureau interpretations of the FCRA, and/or similar federal and state statutes; and (x) you will feature an easy to find privacy policy on each website and mobile application from which you collect consumer data that complies with applicable laws, and has and will provide (a) clear and conspicuous notice to consumers that their information will be disclosed to third parties for marketing purposes and the categories of such information that will be shared, and (b) directions to an easy to use mechanism for consumers to opt out of having their information disclosed to third parties and/or used by you marketing purposes, and you will honor such choices, and provide a mechanism by which PostPilot, if required, can honor such choices. You will not provide data regarding any individual who has opted out of having their information disclosed to third parties.
You further represent and warrant that the Third-Party Reverse Email Append Licensed Data appended to the Customer Database will be used by you only. You will not transfer possession, right, or title of or to the Third-Party Reverse Email Append Licensed Data to any third party for any other purpose whatsoever.
You are solely responsible for compliance with all “do not call, “do not mail,” and similar legislation relating to telemarketing, privacy, and email activities, including but not limited to the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), the Telephone Consumer Protection Act (47 U.S.C. § 227 et seq.), and the Telemarketing Sales Rule (16 C.F.R. § 310 et seq.). Unless expressly agreed to by PostPilot, PostPilot is not responsible for obtaining any required consumer consent under applicable law and makes no representation or warranty with respect to compliance with any legislation relating to telemarketing, privacy, or email activities. You will be responsible for accepting and responding to any communication initiated by a consumer.
You agree that the solicitation or ad copy prepared in connection with the Third-Party Reverse Email Append Licensed Data will be devoid of any references to any selection criteria or presumed knowledge concerning the intended recipient of such solicitation, or the source of the recipient’s name and/or address.
12.4. Prospecting Data; Scoring or Ranking
(a) Third Party Licensed Data
Your use of the data licensed by third parties (“Third-Party Licensed Data”) must fully comply with all applicable laws and regulations. All advertising and promotional material used in connection with any Third-Party Licensed Data must fully comply with:
(i) All applicable laws and regulations;
(ii) DMA/ANA Ethical Guidelines: https://thedma.org/accountability/ethics-and-compliance/dma-ethical-guidelines/ or any successor link (e.g.,https://www.ana.net/content/show/id/accountability-self-regulation), including without limitation with regards to Testimonials and Endorsements.
(iii) FTC guidance, including:
(1) https://www.ftc.gov/news-events/media-resources/truth-advertising
(2) https://www.ftc.gov/news-events/media-resources/truth-advertising/advertisement-endorsements
(3) https://www.ftc.gov/news-events/media-resources/truth-advertising/health-claims
(4) https://www.ftc.gov/tips-advice/business-center/guidance/dietary-supplements-advertising-guide-industry
(iv) USPS mailing guidelines:
https://www.usps.com/ship/shipping-restrictions.htm or any successor link
(b) Prohibited Content
As an example, content that is expressly prohibited includes the following: (i) Copyright infringement and any materials that may infringe on the rights of third parties; (ii) Misleading materials or deceptively formatted materials; (iii) Sexually explicit, obscene, adult-related or profane content; (iv) Illegal drugs and drug paraphernalia (needles, pipes, etc.); (v) Fraudulent Sweepstakes or contests; (vi) Violence, weapons-related and/or graphic content; (vii)Promotions, advertisements or references to CBD or Tobacco products or services; (viii) Endorsements and Testimonials: (a) that are not truthful, (b) that are shared without permission, and/or (c) that are provided by an individual who has not used the product; and (ix) any other content that PostPilot may in its sole discretion deem inappropriate or would otherwise tarnish PostPilot’s reputation and goodwill.
(c) Advertising
Advertising and promotional material based upon or related to medical conditions must comply with the following: (i) identifiable health-related determinations inferred about individuals, gathered outside of the relationship between individuals and covered entities, should be treated as sensitive. Entities that use or transfer such health-related determinations shall provide notice of such practice and an opportunity to exercise choice with respect to such use or transfer; (ii) The text, appearance, and nature of solicitations directed to individuals on the basis of their health-related data should take into account the sensitive nature of such data; (iii) Sensitive conditions may include: (A) Sexually Transmitted Diseases, (B) Mental Health issues including Anxiety and Depression, and (C) medical issues that may be embarrassing; and (iv) Mailings that include medical claims must have those claims substantiated.
12.5. SiteMatch
(a) Subject to the terms and conditions of the Agreement, PostPilot grants to Customer a limited, non-exclusive, non-transferable license to use the PostPilot Pixel Service provided by PostPilot’s third-party partner solely for Customer’s legitimate business purpose of identifying targets for re-marketing.
(b) If you place a PostPilot Pixel on your website, you represent, warrant and covenant that you have all rights, consents, or permissions necessary for PostPilot and its third-party partner to process your data in connection with the applicable Services. You represent, warrant and covenant that your use of any data or information collected by PostPilot and its third-party partner in connection with the Services shall comply with all applicable laws, rules, orders and regulations, including all applicable privacy and data protection laws, rules and regulations.
(c) You agree to comply with any and all applicable laws, regulations, and industry guidelines and standards regarding consumer notice and choice about online marketing, including, but not limited to, the guidelines set forth by the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). Pursuant to the NAI Code, Customer may not attempt to merge any data or information obtained through use of the Service with any Customer Personal Data that Customer possesses or to re-identify the individual without obtaining the individual’s Opt-In Consent. “Opt-In Consent” means that a user takes some affirmative action that manifests the intent to opt-in.
(d) Customer will comply with all applicable privacy and data protection laws, rules, and regulations, and will notify website visitors that:
(i) Data may be collected on Customer’s websites by third parties using cookies, pixels, web beacons and/or other technology for advertising purposes and a description of the data to be collected, including, at a minimum, IP Address, the advertising IDs, and other unique identifiers that are linked or reasonable linkable to a particular computer or device (such as DII), date and time stamps, header and referrer URL data, and information about the visitor’s activities on the site (“Log Data”);
(ii) Customer uses third-party services to facilitate and personalize on and offline communication about products and services that may be of interest to users based on their activities on the website and other interactions with the Customer;
(iii) Information regarding User’s ability to opt-out of the use of cookies for interest-based advertising, including a link to http://optout.networkadvertising.org/#!/
(e) Under no circumstances may Customer use the PostPilot Pixel Services to facilitate marketing or other communications:
(i) Based on known or inferred information about prescription medications, past, present or potential future health or medical conditions or treatments and/or precise location information;
(ii) To advertise alcohol, firearms, explosives, or other dangerous materials;
(iii) To promote, encourage or engage in terrorism or violence against people, animals or property; or
(iv) Targeted to minors under 18 years old.
13. Miscellaneous
13.1. Publicity
You may not publicly use the other party’s company name, logo, or other trademarks for any purpose without the other party’s prior written consent. However, PostPilot may identify you as a customer in our promotional materials.
13.2. Third-Party Products, Links and Information
The Services may integrate with, or contain, third-party products, services, materials, or information, or links thereto that are not owned or controlled by us (“Third-Party Materials”). We do not endorse or assume any responsibility for any such Third-Party Materials. If Customer or any Authorized User accesses any third-party website or service, it does so at its own risk, and Customer acknowledges and agrees that the Agreement and our Privacy Policy do not apply to Customer or any Authorized User’s use of such sites or services. Customer expressly relieves us from any and all liability arising from its or its Authorized User’s use of any Third-Party Materials.
13.3. Force Majeure
Neither us nor Customer will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a third-party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action.
13.4. Relationship of the Parties; No Third-Party Beneficiaries
The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. There are no third-party beneficiaries to the Agreement; a person who is not a party to the Agreement may not enforce any of its terms under any applicable law.
13.5. Email Communications
Except as otherwise set forth herein, all notices under the Agreement will be by email, although we may instead choose to provide notice to Customer through the Services. Notices to us must be sent to support@postpilot.com. Notices will be deemed to have been duly given (i) the business day after it is sent, in the case of notices through email; and (ii) the same day, in the case of notices through the Services.
13.6. Modifications
We may change these Customer Terms and the other components of the Agreement in accordance with this section. If we make a material change to the Agreement, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing the email address associated with Customer’s account or by messaging Customer through the Services. Customer can review the most current version of the Customer Terms at any time by visiting this page and by visiting the most current versions of the other pages that are referenced in the Agreement. The materially revised Agreement will become effective on the date set forth in our notice, and all other changes will become effective upon posting of the change. If Customer (or any Authorized User) accesses or uses the Services after the effective date, that use will constitute Customer’s acceptance of any revised terms and conditions.
13.7. Waivers
No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
13.8. Severability
The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.
13.9. Assignment
Neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, we may assign the Agreement in its entirety without consent of Customer, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this section is void. Subject to the foregoing, the Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
13.10. Governing Law
The Agreement, and any disputes arising out of or related hereto, will be governed exclusively by the internal laws of the State of Delaware, without regard to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The parties acknowledge that the Agreement evidences a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law of the Agreement, any arbitration conducted hereunder shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).
13.11. Venue; Waiver of Jury Trials; Fees
The state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Agreement or its formation, interpretation or enforcement, including any appeal of an arbitration award or for trial court proceedings if the arbitration provision below is found to be unenforceable. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the Agreement. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
13.12. Arbitration
Read this section carefully because it requires the parties to arbitrate their disputes and limits the manner in which you may seek relief from us. For any dispute with us, you agree to first contact us at legal@postpilot.com and attempt to resolve the dispute informally. If we have not been able to resolve a dispute within sixty (60) days of your first contact, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to the Agreement, or the breach or alleged breach thereof by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. The arbitration will be conducted in New Castle County, Delaware, unless we agree otherwise. If you are using the Services for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Services for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this section shall be deemed as preventing us from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.
If you are a new user, you can reject and opt-out of this arbitration agreement within thirty (30) days of accepting these Customer Terms by emailing PostPilot at legal@postpilot.com with your full legal name and stating your intent to opt-out of this arbitration agreement. Note that opting out of this arbitration agreement does not affect any other part of these Customer Terms, including the provisions regarding controlling law or the courts in which any disputes must be brought.
13.13. Entire Agreement
The Agreement, including these Customer Terms and all referenced pages and, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Without limiting the foregoing, the Agreement supersedes the terms of any online agreement electronically accepted by Customer or any Authorized Users. However, to the extent of any conflict or inconsistency between the provisions in these Customer Terms and any other documents or pages referenced in these Customer Terms, the following order of precedence will apply: (i) the Data Processing Addendum; (ii) the terms on the Dashboard (if any), (iii) these Customer Terms; and (iv) any other documents or pages referenced in these Customer Terms. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order, vendor onboarding process or web portal, or any other Customer order documentation will be incorporated into or form any part of the Agreement, and all such terms or conditions will be null and void.
13.14. Interpretation
The word “including” or any variation thereof means “including, without limitation” and shall not be construed to limit any general statement that it follows to the specific or similar items or matters immediately following it.
13.15. Survival
Any section of the Agreement that, by its terms or its nature, should survive the termination or expiration of the Agreement shall so survive, including sections 1.4, 2.2, 2.3, 4, 5.5, and 6 through 14.
13.16. Contacting Us
Please also feel free to contact us if you have any questions about the Customer Terms or any other part of the Agreement. You may contact us at legal@postpilot.com or at our mailing address set forth in Section 6 above.
If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
